So Sunday started out to be those days when you wish you didn’t get out of bed.
Promptly at 08h45 the power went out. It stayed out the whole damn day and came back on just before 6 in the evening. WTF? No warning notices were sent out by the municipality (like they should do if they are planning a power outage for that long), no communication what so ever! I was annoyed. Seems like since Friday I was destined to stay annoyed the whole weekend.
We are fortunate that we have a gas canister outside with a two plate thingy attached to it so we could at least boil water, make food etc. So everyone was ok. And the kids were sorted for food etc. But I had to feel sorry for those with little kids and no gas.
The other end of the scale was the fact that we had to entertain the kids for all that amount of time as there was no TV to periodically keep them entertained. We were completely knackered by the time the power came on. Like literally dead. We couldn’t really take them outside as it just so happened to be one of the coldest days we have had so far this winter. Great huh?
But we survived that ordeal fine enough. It’s what happened when I made a phone call yesterday morning and the subsequent dealings of today so far.
Ok, so here is the story.
Sunday morning I make the phone call to “well known furniture store that has THE WORST customer service I have ever come across”. The manager DID NOT call me the day before as was stated to me. So I call them back and tell them, again, that I want to cancel. The response is: “Oh the lady who deals with that is not in today but I will get your documentation ready and put in on her desk for her to attend to. Also you are going to have to come into the store to sign cancellation forms”. I try not to lose my temper for fear of another stroke inducing headache and agree that I will be there Monday (today) after work to come and sign.
I make a follow up call this morning to confirm that everything is ready for me to come and sign. They know nothing and put me through to “sales guy”. I have instantly gone from calm and serene to DEFCON 5. I let him have it and state that I will be in this afternoon to sign the cancellation paperwork. He agrees. I have simmered down again.
An hour later I get a call at work to ask for confirmation of employment. I have a suspicion and ask the person’s name. They give my name. I am back at DEFCON 5. I then for the 5th time since Saturday state that I am coming in to cancel this contract. The woman on the other end just says (in a rather rude tone) “Oh, why?” I say it is because I am disappointed in the service etc. etc. The woman on the other end then proceeds to just say “Ok, fine. Bye” and hangs up. I am furious, but manage to just go have a coffee and a smoke to settle me a bit. I come back and my landline rings again. It’s like they knew I left the office or something. The call is from “Sales Guy” to explain what happened with Sat blah, blah. He apparently didn’t know the warehouse did stock take on a Saturday and…I refused to listen further. I stated that I would not change my mind and I would be in this afternoon to cancel.
What happened next defies belief. “Sales Guy” goes ahead and calls A1 and explains the story to him and tries to convince him to change his mind! A1 stood fast and said we would be in later the afternoon to cancel. Once I found out that he had called him I was seeing red again. I mean really? REALLY?
I am going to try and calm down and finish my days’ work and will after go to said “well known furniture store that has THE WORST customer service I have ever come across” and calmly get this damn thing cancelled. I do however think I am sitting on the edge and one wrong move from those people will let me, no force me, to once again act like some irrational animalistic human being.